winbt Privacy Policy

This Privacy Policy describes how winbt collects, uses, discloses and safeguards personal information provided by players and visitors when they access or use the winbt platform, including all sports betting, casino gaming, and account management services. By registering a winbt account or continuing to use the platform, you acknowledge that you have read and understood this policy and consent to the data practices described herein.

This policy applies to all personal data collected through the winbt website, mobile site, and any associated communications including SMS, email, and in-platform notifications sent to players registered in Bangladesh. It should be read alongside the winbt Terms & Conditions available at /terms-conditions.

winbt collects different categories of personal data depending on how you interact with the platform. The types of information we may collect include:

• Registration data: Your full legal name, date of birth, Bangladesh mobile number, and optionally an email address collected when you create a winbt account.
• Identity verification data: Government-issued identification documents (such as National ID or passport) and selfie verification images submitted when completing the KYC process.
• Financial data: Payment method details including bKash wallet numbers, Nagad account identifiers, or card information necessary to process deposits and withdrawals in BDT.
• Usage and activity data: Betting history, game sessions, deposit and withdrawal records, login timestamps, device type, browser type, operating system, and IP address collected automatically during platform use.
• Communications data: Records of your interactions with winbt support, including emails, live chat transcripts, and SMS messages, retained for quality and dispute resolution purposes.

winbt uses the personal data we collect for the following specific purposes. We do not process your data in ways that are incompatible with the purposes described below:

• To create and administer your winbt account, verify your identity, and enable access to all platform services including sports betting and casino gaming.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay and other accepted payment methods, and to maintain accurate transaction records in BDT.
• To communicate with you regarding your account, including transaction confirmations, security alerts, promotional offers you have opted into, and service updates.
• To detect, investigate, and prevent fraudulent activity, money laundering, prohibited conduct, and any other breach of the winbt Terms & Conditions or applicable law.
• To personalise your experience on winbt, including showing you relevant game recommendations, promotional content, and platform features based on your activity and preferences.

winbt will not use your personal data for any purpose beyond those listed above without first seeking your explicit consent, except where required to do so by applicable law or a lawful authority.

winbt does not sell, rent or trade your personal data to third parties. We may share your information only in the following limited circumstances:

• With payment processing partners (including bKash, Nagad, Rocket, Visa, and Mastercard) strictly to the extent required to execute deposit and withdrawal transactions on your behalf.
• With identity verification and KYC service providers engaged by winbt to comply with anti-money laundering obligations and age-verification requirements.
• With game software providers (such as Pragmatic Play, Evolution Gaming, and Spribe) to the minimum extent necessary to deliver game content and maintain game integrity.
• With law enforcement agencies, regulatory bodies, or courts when winbt is legally compelled to disclose information by court order, subpoena, or other lawful authority.

All third-party service providers engaged by winbt are required to handle your personal data securely and in a manner consistent with this Privacy Policy. winbt does not permit third parties to use your data for their own marketing or commercial purposes.

winbt uses cookies and similar tracking technologies to operate core platform functionality, remember your preferences, and analyse platform usage patterns. The types of cookies we use include:

• Essential cookies required to maintain your login session, load balance across servers, and ensure the platform operates securely and correctly during your visit.
• Preference cookies that remember your language setting, display preferences, and notification choices so you do not need to reconfigure them on every visit.
• Analytics cookies that collect anonymised data about how players navigate the winbt platform, which pages are most visited, and how long sessions last — used solely to improve platform quality.
• You can disable non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may impair core platform functionality, including your ability to log in and place bets.

winbt takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration:

• SSL/TLS encryption is applied to all data transmissions between your device and the winbt platform, including during login, deposits, withdrawals, and game sessions.
• Access to personal data is restricted to authorised winbt personnel on a need-to-know basis. All personnel with data access are subject to confidentiality obligations.
• winbt's systems are monitored continuously for unusual activity patterns that may indicate a security breach or unauthorised data access. Incident response procedures are in place to act quickly in the event of a confirmed breach.
• Payment card data and mobile wallet account numbers are handled by certified payment processors and are not stored in full on winbt's own servers.

While winbt takes all reasonable measures to protect your data, no internet-based platform can guarantee absolute security. In the event of a material data breach affecting your personal information, winbt will notify you as promptly as practicable through your registered contact details.

As a winbt player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact the winbt support team at [email protected]:

• Right of access — you may request a copy of the personal data winbt holds about you at any time.
• Right of rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right of erasure — you may request deletion of your personal data, subject to winbt's legal obligations to retain certain records (for example, transaction history required for anti-money laundering compliance).
• Right to object — you may object to winbt processing your personal data for direct marketing purposes at any time. We will stop processing your data for marketing upon receipt of your objection.
• Right to data portability — where technically feasible, you may request that winbt provide your personal data in a structured, machine-readable format so it can be transferred to another service provider.

winbt will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before fulfilling any request to ensure that personal data is not disclosed to an unauthorised party.

winbt retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our legitimate business interests. In general, account data and transaction records are retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping obligations. After the applicable retention period has elapsed, winbt will securely delete or anonymise your personal data.

Personal data collected for marketing purposes (such as promotional SMS opt-ins) is retained only for as long as you remain opted in. Upon opting out, marketing-related data is deleted or suppressed from future marketing lists within a reasonable period. Data submitted as part of a support interaction is retained for two years following the resolution of that interaction.

winbt may send you promotional communications about bonuses, new games, cricket betting offers, and platform updates via SMS or email, but only where you have provided your explicit consent to receive such communications at the time of registration or subsequently through your account settings. You may withdraw your consent to marketing communications at any time:

• By replying STOP to any promotional SMS received from winbt — your number will be removed from marketing lists immediately.
• By contacting winbt support at [email protected] and requesting removal from all marketing communications.
• By updating your notification preferences in the account settings section of the winbt platform.
• Please note that opting out of marketing communications does not affect transactional messages such as deposit confirmations, withdrawal notifications, and account security alerts, which will continue to be sent as they are necessary for account operation.

winbt will never send unsolicited commercial messages. All promotional communications are sent only to players who have actively opted in, and we maintain a strict suppression list to honour all opt-out requests without delay.

winbt is strictly an adult platform. We do not knowingly collect, process, or store any personal data from individuals under the age of 21. If you are under 21, you must not register or attempt to use winbt. If winbt discovers that a registered account belongs to a person under 21, the account will be closed immediately, all balances will be forfeited, and all associated personal data will be deleted from our systems as promptly as practicable.

Parents or guardians who believe their child may have registered on winbt without authorisation are urged to contact us immediately at [email protected]. We will investigate promptly and take all appropriate steps to remove the minor's data and close the account. winbt supports responsible adult gaming and takes underage access extremely seriously.

winbt reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable law. When material changes are made, we will endeavour to notify registered players via their registered mobile number or email address before the changes take effect. The revised policy will be published at /privacy-policy with the updated effective date displayed prominently at the top of the document.

Your continued use of winbt after any updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you must stop using the winbt platform and may contact support to close your account. We recommend reviewing this policy periodically to stay informed about how we protect your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way winbt handles your personal data, our support team is available 24/7 and will respond to privacy-related queries within a reasonable timeframe.

Email: [email protected]

Available 24/7 — typical response under 30 minutes. Your privacy matters to us.